We have a -7 day Replacement policy, which means you have 7 days after receiving your item to request a replacement in case of manufacturing defects, wrong product delivered and/or physical damage
Please intimate us on care@controlz.world within 7 days of receiving the product (in the case of manufacturing defect).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at care@controlz.world. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at care@controlz.world.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.